Terms & Conditions
This website is operated by Twyla Holdings LLC, dba SoM. Throughout the site, the terms “we”, “us” and “our” refer to Twyla Holdings LLC. Twyla Holdings LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Purchase Terms and Conditions
These purchase terms and conditions are between you and Twyla Holdings LLC, dba SoM, and govern our respective rights and obligations. If you purchase a product from SoM, you accept these Terms, conditions, limitations, and requirements.
Customer will be billed by Twyla Holdings LLC. We accept Mastercard, Visa, American Express and Discover credit cards. However, we are not able to accept certain form of debit cards.
We offer a 90-day return policy for every first-time customer. If the product does not meet your expectations you are eligible for a full refund within the first 90 days starting the day the purchase was placed. This 90-day return policy is limited to first-time customers only and applies to 1 product per customer. If you purchase more than 1 product, you will only be eligible to return 1 of those products under this policy. If you purchase a product and returned it under the 90-day return policy, we reserve the right to limit the sales of our products to you in a future purchase. We may exercise this right on a case-by-case basis at our discretion.
In addition to the 90-day return policy for first-time customers, any customer that receives a defective or damaged product is eligible for an exchange or return at no additional cost.
To process a return or exchange, head to our support page, contact us in whichever method you prefer and we will process your refund.
We ship our products through the United States Postal Service.
Standard USPS Retail Ground shipping is free and included in the cost of the product. Orders will generally arrive in 2-8* business days once shipped.
Priority shipping will be subject to an additional cost and will generally arrive in 3-5* business days once shipped.
*Shipping times are only estimates and are subject to the shipping service’s processing times. In addition, note that USPS does not operate on Sundays or federal holidays.
All applicable state and local taxes are applied at checkout and calculated by our e-commerce platform Shopify.
Subscription Terms and Conditions
These subscription terms and conditions are between you and Twyla Holdings LLC, dba SoM, and govern our respective rights and obligations. If you sign up for a SoM subscription, you accept these subscription terms and conditions along with our applicable purchase terms and conditions.
The standard discount for a SoM subscription is 20% off MSRP for any SoM products that offer a subscription as outlined on our product page. This standard discount off MSRP will be applied for all future billing cycles.
Additional subscription discounts may be provided during special sales events or through other marketing promotions. These additional subscription discounts will only apply to the first billing cycle of any new subscriptions and will not apply to any subsequent billing cycles. Specific terms and conditions applicable to additional subscription discounts will be highlighted at checkout.
Unless specified as an additional subscription discount, all other discounts provided by us through marketing and promotional activities may not be added to the standard 20% off discount.
Applicable taxes and normal shipping rates and rules apply to all subscriptions.
You will receive an automatic notification to your account email address on file that your subscription will renew prior to renewal.
Your SoM subscription will automatically continue until paused or canceled. To cancel or modify your SoM subscriptions at any time login to your Account Dashboard or contact us through our support webpage.
We reserve the right at our discretion to accept or refuse any subscription at any time.
SoM subscribers are not permitted to obtain our products for the purpose of resale or to ship to their current or potential customers using their SoM subscription.
Certain products are not eligible for a SoM subscription and are noted on our product webpage.
Fee and Renewal
The subscription fee is stated on our product webpage and at checkout. Applicable taxes, and shipping terms and conditions under our purchase terms and conditions apply to all subscriptions.
If all eligible payment methods on record in your account profile are declined for payment, you must provide us with a new eligible payment method or your subscription will be canceled.
If you provide us with a new eligible payment method and the charge is successful, your new subscription period and renewal dates may change. Visit your Account Dashboard to see your new renewal dates.
Unless you notify us that you wish to change or cancel your subscription or edit your subscription settings prior to your renewal date, your subscription will automatically continue. By signing up for a SoM subscription you understand and acknowledge that your subscription will automatically renew and you authorize us (without notice to you) to collected applicable subscription fees and all applicable taxes and shipping fees using any payment method we have on record for you.
We may, in our sole discretion, change these Terms at any time. Customers with an active SoM subscription will be notified through their account email address on file of any material changes to these Terms.
Termination by Us
We may terminate your SoM subscription without notice at our discretion. If we cancel your subscription after you have been charged a subscription fee but prior to the shipment of your order, your subscription will be canceled and we will provide you with a full refund. However, we will not give any refund for the termination of a subscription related to conduct that we determine (in our discretion) that violates these Terms or any applicable laws that involve fraud or misuse of our subscription or products, or is harmful to our interests or other persons. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Access To This Site
You must be eighteen (18) years or older to use this website, including to purchase goods or services from us. If you are under eighteen (18) years of age, you are not permitted to access this website for any reason. By agreeing to these Terms of Service, you represent that you are at least eighteen (18) years of age. Due to the age restrictions for the use of this website, no information obtained by this site falls within the Child Online Privacy Act (COPA) and is not monitored as such.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Use Of This Site
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
As the consumer, it is your responsibility to know your local, state and federal laws before making your purchase. We reserve the right to request a scan of any customer’s photo ID for age verification before processing or shipping an order.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us.
All Terms and Conditions within this webpage are subject to change by us at any time at its sole discretion. Please regularly review these Terms and Conditions.
Accuracy, Completeness And Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products Or Services
We have made every effort to display as accurately as possible the colors and images of our products that appear on this website. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information & Privacy
Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Trademarks And Copyrights
Trademarks, service marks, logos, graphics, images, HTML, codes, multimedia clips, Java codes, button icons, banners and software appearing in this site are our property or the property of the party that provided the trademarks, service marks, logos or copyrighted material to us. We, and any party that provided any of the foregoing to us, retain all rights with respect to any of our or their respective trademarks, service marks, logos and copyrighted material appearing in this site. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.
Website And Medical Information Disclaimer
This website contains general information and content about diet, health and nutrition. This information and content is not advice, and should not be treated as such. The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.
The general information and content on this website is provided “AS IS” without any representations or warranties of any kind, express or implied. We make no representations or warranties whatsoever in relation to any health information on this website.
You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, including taking any nutritional, herbal or homeopathic supplement, you should consult with your doctor or other health care provider before doing so. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
We do not provide any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other SoM materials or provided over the phone or in email correspondence.
Food And Drug Administration (FDA) Disclosure
Statements on this website have not been evaluated by the Food and Drug Administration. All products sold by us are not intended to diagnose, treat, cure, or prevent any disease.
All hemp products may contain trace amounts of THC. We do not guarantee you will pass every drug test. Purchase with discretion.
Disclaimer Of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Twyla Holdings LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Twyla Holdings LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
U.S. Law Applies
This site is intended for users located in the United States. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties.
How To Contact Us
If you have questions or concerns about these Terms of Service please visit our support webpage or email us at: firstname.lastname@example.org
Twyla Holdings LLC
2095 Georgia Hwy 211, Ste 2F-154
Braselton, GA 30517